Shipping & Delivery Policy

Shipping charges

• Free shipping on all domestic orders of ₹2,000 and above.
• A flat ₹99 applies to domestic orders below ₹2,000.
• International shipping is charged at actuals and is calculated at checkout based on destination and parcel weight.
• Cash on Delivery is currently unavailable. All orders are prepaid.

All prices shown on the website are inclusive of applicable taxes. Shipping charges, where payable, are shown separately at checkout before you pay.

Dispatch timelines

Processing time varies by product because many of our pieces are made to order.

• Ready-to-ship pieces are dispatched within 2–4 business days of order confirmation.
• Made-to-order and custom-stitched pieces require 7–14 business days for production before dispatch.
• Where an order contains several items, the entire order is shipped together once every item is ready.

The cart and checkout pages display an estimated delivery date for your specific order. Orders are processed on business days only — Sundays and public holidays are excluded.

Delivery timelines

• Within India — 2–6 business days from the date of dispatch.
• International — 7–14 business days from the date of dispatch, excluding time held in customs.

Tracking your order

As soon as your order is handed to the courier we email and SMS you a tracking number on the contact details registered with your order. You can also follow the status of every order under My Orders. Tracking information can take up to 24 hours to become active on the courier's website.

Packaging

Every order is packed to protect the garment in transit and is sealed and discreet. If your parcel arrives with a broken seal, or looks tampered with, opened or crushed, please refuse the delivery, photograph the parcel and contact us the same day.

Incorrect addresses and undelivered parcels

• Please check your shipping address and phone number carefully before paying. We cannot change the delivery address once an order has been dispatched.
• Couriers make up to three delivery attempts. If all three fail, or the parcel is refused, or the address supplied was incomplete or incorrect, the shipment is returned to us.
• Where a parcel is returned to us for any of those reasons, the outbound and return shipping costs are borne by the customer and are deducted before any re-dispatch. Made-to-order pieces remain non-refundable in these circumstances.
• Import duties, customs charges and local taxes on international orders are levied by the destination country and are payable by the recipient. These are not included in the price you pay us.

Damaged, defective or lost consignments

If your order arrives damaged, is defective, is the wrong item, or is confirmed lost in transit, it is covered by our Refund, Return & Cancellation Policy. A claim must be raised within 48 hours of delivery and must be supported by an unedited 360° unboxing video.

Questions about a shipment

Write to contact@pleatsandu.com or call +91 96178 61578 (Monday to Saturday, 10:00 AM – 7:00 PM IST) with your order number and we will trace it with the courier.