Customer Care
Contact Us
We aim to answer every message within one business day. Please include your order number where the query relates to an existing order — it lets us trace the transaction immediately.
Last updated 22 August 2026
Reach us
- Legal entity
- Pleats & You (Sole Proprietorship)
- Registered address
- A-14, Shri Ram HomesLamti, Vijay NagarJabalpur, Madhya PradeshIndia 482002
- Phone
- +91 96178 61578
- Support hours
- Monday to Saturday, 10:00 AM – 7:00 PM IST
- Website
- pleatsandu.com
Grievance redressal
If a query has not been resolved to your satisfaction through the channels above, you may escalate it to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Grievance Officer
- Name
- Mohnish Kumar
- Designation
- Grievance Officer / Founder
- Address
- A-14, Shri Ram HomesLamti, Vijay NagarJabalpur, Madhya PradeshIndia 482002
- Phone
- +91 96178 61578
Complaints are acknowledged within 48 hours of receipt and resolved within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020. Please include your order number so we can trace the transaction.
Before you write in
Questions about dispatch, tracking and delivery timelines are answered on our Shipping & Delivery Policy. Questions about cancellations, damaged goods and refunds are answered on our Refund, Return & Cancellation Policy. You can track any order under My Orders.
Merchant Details
Pleats & You (Sole Proprietorship)
A-14, Shri Ram Homes, Lamti, Vijay Nagar, Jabalpur, Madhya Pradesh, India 482002contact@pleatsandu.com·+91 96178 61578